Last updated: 27 October 2025

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Hotel Nicholas Beechworth and Still at the Nic ("we", "our", or "us") are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, use our online shop, make an enquiry, or interact with us in person or online.

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1. Information We Collect

We may collect the following types of personal information:

Contact details such as your name, email address, phone number, and postal address.

Order details including products purchased, payment information, and delivery details.

Website activity such as IP address, browser type, pages visited, and interactions with our website (via cookies or analytics tools).

Event or booking information if you make a venue, dining, or event enquiry.

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2. How We Collect Information

We collect personal information directly from you when you:

Make a purchase or booking on our website.

Subscribe to our mailing list or contact us via forms or email.

Engage with us on social media or at our venue.
We may also collect limited information automatically through cookies to improve your website experience.

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3. How We Use Your Information

We use your information to:

Process and deliver your orders.

Communicate with you about your purchase, booking, or enquiry.

Send updates, offers, or event information (if you’ve opted in).

Improve our website, products, and services.
We do not sell or rent your personal information to third parties.

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4. Payment and Security

Payments made through our website are processed by secure third-party payment gateways. We do not store your credit card information on our servers. All transactions are encrypted and handled according to industry standards.

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5. Cookies and Analytics

Our website may use cookies and analytics tools (such as Google Analytics) to understand visitor behaviour and improve user experience. You can disable cookies through your browser settings, but some site features may not function properly.

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6. Sharing Your Information

We may share limited information with trusted service providers who assist with:

Website hosting and maintenance.

Payment processing and order delivery.

Email communications.
These providers are only given the information necessary to perform their functions and are required to handle it in accordance with privacy laws.

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7. Your Rights and Access

You have the right to access, correct, or request deletion of your personal information held by us. To do so, please contact us at the email below.

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8. Data Retention

We keep personal information only as long as necessary to fulfil the purposes for which it was collected or as required by law.

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9. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

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10. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with the revised date.

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11. Contact Us

For any questions or privacy-related requests, please contact:
Hotel Nicholas & Still at the Nic
Email: info@hotelnicholas.com.au
Location: Beechworth, Victoria, Australia