Last updated: 27 October 2025

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Welcome to the Hotel Nicholas and Still at the Nic website ("we", "our", or "us"). By accessing or using our website, making a purchase, or engaging with our services, you agree to be bound by these Terms of Service ("Terms"). Please read them carefully before using our website.

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1. General Information

This website is operated by Hotel Nicholas Beechworth and Still at the Nic, located in Beechworth, Victoria, Australia.
By visiting our site or purchasing something from us, you agree to these Terms and our Privacy Policy. These Terms apply to all website visitors, customers, and users.

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2. Online Shop

When you make a purchase from our online shop, you agree to:

• Provide accurate and complete information for your order.

• Pay for all items in full at the time of purchase.

• Ensure delivery details are correct.
  Once an order is placed, we are unable to make changes to product selections or shipping details. Please use the Australia Post app to redirect parcels if needed.

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3. Prices and Availability

All prices are listed in Australian Dollars (AUD) and include GST where applicable.
Prices and product availability may change without notice. We reserve the right to modify or discontinue products at any time without liability.

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4. Shipping and Delivery

Orders are dispatched using Australian-based delivery services. Deliveries can only be made to Australian addresses (no international shipping at this time).
We aim to send your order promptly, but delivery times may vary depending on courier services and location.
If your order is delayed or lost in transit, we’ll do our best to assist but cannot guarantee recovery once it has been dispatched.

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5. Returns and Refunds

We take care to ensure your order arrives in great condition.
If your purchase is faulty, damaged, or incorrect, please contact us within 7 days of receipt to arrange a replacement or refund.
We do not offer refunds or exchanges for change of mind.

For detailed information, please refer to our Returns Policy (if published separately).

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6. Event and Venue Bookings

Event or venue bookings are subject to confirmation and availability.
Deposits or full payments may be required and are generally non-refundable unless otherwise stated.
We reserve the right to cancel or reschedule events for circumstances beyond our control (e.g. safety, venue maintenance, or unforeseen events).

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7. Intellectual Property

All content on this website, including images, text, logos, graphics, and design elements, is owned by or licensed to Hotel Nicholas & Still at the Nic and protected under Australian copyright law.
You may not reproduce, distribute, or modify any content without written permission.

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8. User Conduct

You agree not to use our website for:

• Any unlawful purpose.

• Uploading or transmitting malicious code or spam.

• Collecting information from other users without consent.
  We reserve the right to terminate or restrict access to our website for any misuse or breach of these Terms.

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9. Third-Party Services

Our site may include links or integrations with third-party platforms (such as payment gateways, delivery partners, or social media).
We are not responsible for the content or operation of third-party websites and recommend reviewing their terms and privacy policies separately.

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10. Limitation of Liability

To the fullest extent permitted by law, Hotel Nicholas & Still at the Nic shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or products.
Nothing in these Terms limits your rights under Australian Consumer Law.

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11. Changes to These Terms

We may update these Terms at any time by posting a revised version on this website. Continued use of our site after changes are made constitutes your acceptance of the new Terms.

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12. Governing Law

These Terms are governed by the laws of Victoria, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of Victoria.

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13. Contact Us

For any questions about these Terms or our services, please contact:
Hotel Nicholas & Still at the Nic
Email: info@hotelnicholas.com.au
Location: 1A Camp ST, Beechworth, Victoria, Australia

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